Refund policy

1. Return and Refund Policy

Last Updated: September 16, 2026

Thank you for shopping at Solvetaq. We want you to be satisfied with your purchase. This Return and Refund Policy explains our return, exchange, and refund procedures.

Returns

We accept return requests within 30 days after the delivery date of your order.

To be eligible for a return:

The item must be unused, unworn, and in its original condition.
The item must include original packaging and accessories.
Proof of purchase or order information must be provided.

To request a return, please contact us at:

Email: mariecherry1786@outlook.com

Please do not send items back without first contacting our customer service team. Unauthorized returns may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

We recommend using a trackable shipping service when returning items. We are not responsible for items lost during return shipment.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method. Processing times may vary depending on your payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery with photos and order details. We will review the issue and provide an appropriate solution.

Non-Returnable Items

Certain items may not be eligible for return, including:

Personalized or customized products
Items marked as final sale
Products damaged due to customer misuse

For any return-related questions, please contact: